More calls than anyone can listen to
A manager only has time to listen to a small share of calls. Leksta transcribes and scores all of them, and the attention queue shows which to open first.
100% of calls, not a sample
Speech analytics: analysis and scoring of every customer call
Leksta transcribes 100% of calls, scores them against your checklist and shows which conversations to review first.
What is call speech analytics?
Leksta is a call speech analytics service: transcription, AI summary, checklist scoring, script control and sending the result to CRM. A manager sees the quality of every call, with quotes, instead of the small sample they have time to listen to. It connects to your PBX, and AI chats and AI calls offer demo access by request.
- 100 %of calls scored by AIEvery recorded call is transcribed and checked against the checklist, with no sampling.
- from 169 USDper month, minute bundle includedAll plans are on the Pricing page.
- No extra feesfor seatsThe plan does not depend on the number of console users.
- 14 daysof free access120 call minutes to try it, no card required
Sound familiar?
Three reasons sales teams lose customers in conversations, and how Leksta helps.
The script is checked by hand, and only in part
AI checks every script step and required item in every call and shows the completion rate.
Deals are lost after the call
A manager promised to call back and forgot. AI finds promises to customers, sets a deadline and flags the ones that were missed.
Get started in three steps
Works with A1 VATS, Asterisk, amoCRM and Bitrix24.
Sign up and connect your recordings — 14 days free
Use A1 VATS, Asterisk or upload wav, mp3, ogg or m4a files.
Choose a checklist
Take a ready template from six scenarios or build your own with weighted criteria.
Get an analysis of every call
Transcript, score with quotes, summary and the result in your CRM. Alerts about problem calls arrive in Telegram.
Score 100% of calls against a checklist and see where to look
Every call gets a score from 0 to 100 against your checklist criteria. Each conclusion carries a quote: click it and the recording jumps to that moment.
- A one-line AI verdict in the call list and on the call card
- Attention queue: the calls a manager should open first
- Call summary and overall score at the top of the card
- The supervisor's manual score next to the AI score
Sales script control and required items
Upload your script and AI checks each of its steps in every call. More about sales script control.
- Script as text, PDF, photo or DOCX, with a quote and a completion rate
- Required items of a conversation: a mark on every call
- Keyword dictionary: products, competitors, stop words, with word forms covered
Call reviews and the AI trainer: managers grow faster
Review concrete moments of a recording and let the manager practise on a similar customer. How to score managers by calls.
- Coaching moments with a link to the exact point in the recording
- Employee card and a printable report for a personal conversation with the manager
- AI trainer: a manager practises a tough customer built from your stop factors, in a chat, with a score and quotes
AI customer portrait and promises to customers
Before a call the manager sees the essentials about the customer: a short portrait, preferences, open promises and the next step. Every trait is backed by a quote from a conversation.
- Portrait on the contact card: preferred channel, best time, price sensitivity
- Promises to customers with a deadline and a flag if it was missed
- Stop factors: why customers decline and whether the objection was handled
Plan-vs-actual KPIs, new-hire onboarding and digests
The dashboard shows the whole picture for the chosen period: how many conversations, the average score, which goals were met and where customers are most often unhappy.
- Call-to-goal conversion by operator, scenario and period
- Plan-vs-actual KPIs with your own metric sets for each team
- New-hire onboarding: see where exactly newcomers lose customers
- Daily, weekly and monthly digests per employee, team and company
AI analyst: ask a question about all calls in a period
Ask in your own words: “Why did customers cancel bookings last week?” AI reviews calls over up to 93 days and answers with links to the conversations.
- Every conclusion links to the exact moment in the recording
- An “Based on N of M calls” note shows the coverage
Every call result in amoCRM and Bitrix24
We connect Leksta to your CRM: the summary, score, sentiment and a link to the call land as a note on the customer card, and the next step becomes a task.
- amoCRM and Bitrix24: connected to your account
- Bulk send of calls to the CRM and webhooks for your systems
What a call analysis looks like
Example analysis: synthetic call
Inbound call: booking a consultation
60/ 100
Transcript
- OperatorGood afternoon, Example Clinic, this is Anna.
- CustomerHello, I would like to book a consultation.
- OperatorMay I ask what the consultation is about?
- CustomerI have a toothache and want it checked as soon as possible.
- OperatorUnderstood, I will pass this to the doctor. Goodbye.
Checklist: 3 of 5
- Passed: Greeted and introduced themselves
- Passed: Clarified the customer's request
- Missed: Offered a specific booking time
- Missed: Took a contact for follow-up
- Passed: Said goodbye
Call summary
The customer urgently needs a doctor because of pain. The operator clarified the request but did not offer a time or book the customer: the call goal was not reached.
CRM note
Contact: urgent consultation, toothache. Next step: call back and offer the nearest slot.
Who speech analytics helps
Head of sales
Problem. You hear a few calls a week and do not know why the other deals fell through.
What the AI does. AI scores every conversation, collects refusal reasons with quotes and puts the calls worth opening first into the attention queue.
Outcome. Deal reviews rest on facts from recordings, not on a manager's retelling.
Quality control
Problem. Controllers listen to a small share of calls and manual scoring takes all their hours.
What the AI does. AI scores calls by your criteria and a controller checks them on the calibration screen.
Outcome. Every call is checked and controllers spend their time on the hard cases.
Business owner
Problem. Without the numbers it is hard to see how the sales team talks to customers and to compare managers.
What the AI does. The dashboard shows goal conversion, scores per manager and daily, weekly and monthly digests.
Outcome. You see the quality of work without listening to recordings and decide by the numbers.
Common doubts and what to do about them
Will the AI handle my calls accurately?
We show accuracy on your own recordings before you pay: the analysis runs on your calls, with your terms and your line quality. A company dictionary helps recognise product and brand names.
Upload a few recordings during the free trial: the transcript, score and summary appear in the console.
Start free trialWill it work with my PBX and CRM?
We take recordings from A1 VATS and Asterisk and pass the call result to amoCRM and Bitrix24. You can also upload recordings as files.
Tell us your PBX and CRM and we will show how to connect.
All integrationsHow long does setup take?
Connect a recording source or upload files and pick a ready checklist template. Six scenarios are available: B2B sales, cold calls, inbound, support, retention and booking.
Tell us about your calls and we will plan the launch together.
Request a demoHow much does it cost?
Plans start at 169 USD per month with a minute bundle included. There are no seat fees: add managers and operators at no extra charge.
Tell us your call volume and we will pick a plan.
See plansWill AI replace quality controllers?
AI checks every call and a controller reviews the ones that matter: the attention queue shows where to start. You can compare AI scores with manual ones: the calibration screen shows differences for each criterion.
We will show calibration on your calls.
Request a demoWhat paperwork is there and how do we pay?
We invoice your company each month and you pay by bank transfer. Prices exclude VAT: we are a High-Tech Park resident.
We will go through the contract terms at the demo.
Request a demoWhat if it does not fit?
Start with an analysis of your recordings before you pay. The first-partner programme includes a free 14–30 day pilot: we agree the success metric and end date in writing before it starts. An administrator can delete recordings and transcripts manually.
Leave a request and we will arrange a pilot.
Partner programme terms
Security and data
What to know about your recordings.
Servers in Belarus
The cloud edition of Leksta runs on servers in Belarus.
Data masking
Phone numbers, e-mails and card numbers are masked in transcripts and digests. Only an administrator can reveal a value, and must give a reason; the action is written to the audit log.
Roles and audit log
Operator, Supervisor and Administrator roles plus custom roles: everyone sees only what they are meant to. The audit log records who changed settings, roles and access keys.
Retention
An administrator sets how long recordings and transcripts are kept; cleanup runs with a preview.
Connection and backups
The console runs over HTTPS and backups are encrypted.
On-premise: closed perimeter
The on-premise edition in closed mode runs without outgoing connections: speech recognition and the language model stay with you.
In the cloud edition an external language-model provider processes call text; fully local processing is available in the on-premise edition. Details are on the On-premise page.
What you get now and what comes next
Available now
- Speech analytics: transcripts, checklist scoring, script control, results in your CRM
- AI trainer for managers
- AI customer portrait
Next
- AI chats: replies to customers in messengers and on your website
- AI calls: a voice AI bot for inbound and outbound calls
Plans and the first-partner programme
Start with a transparent plan or with special first-partner terms: you shape the product and we adapt Leksta to your scenarios.
Transparent plans
Plans from 169 USD per month with a minute bundle included. No seat fees.
Special terms for first partners
We discuss terms on a call. You influence the product roadmap and we adapt Leksta to your scenarios.
A free 14–30 day pilot
We agree the success metric and the end date in writing before the pilot starts. [Partner programme terms](/en/demo?intent=pilot).
PBX and CRM integrations
Recordings from your telephony reach analytics on their own: transcript, score, summary and the result in your CRM.
- A1 VATS
- Asterisk
- amoCRM
- Bitrix24
- A1 VATS
- Belarus
- Asterisk
- Own PBX
- amoCRM
- CRM
- Bitrix24
- CRM
Using another PBX? Upload recordings as files or write to us and we will find a way to connect. Other integrations are on the Integrations page.
Frequently asked questions about speech analytics
What is call speech analytics?
Call speech analytics automatically transcribes conversations and scores them against rules: a checklist, goals and a dictionary. A manager sees the quality of every call, not a sample, and finds problem conversations in minutes. Leksta writes an AI summary, flags customer objections and passes the result to amoCRM or Bitrix24.
How is speech analytics different from call recording and transcription?
Recording only stores audio and transcription turns it into text, while speech analytics goes further: it scores a conversation against a checklist and finds the goal, objections and promises to customers. You can search calls, compare managers and open problem conversations at the right moment.
Which PBX and CRM systems does Leksta work with?
Leksta takes recordings from A1 VATS and Asterisk and sends the call result to amoCRM and Bitrix24. If you use other telephony, upload recordings as files. We set up the CRM connection with you.
Why is speech analytics better than listening to a sample of calls?
A manager can listen to only a small part of conversations, while AI scores every recorded one. Rare but costly failures such as a missed booking, a wrong price or a skipped script step surface right away. Manual review stays: you can compare the supervisor's score with the AI score.
How do I get a demo and what does it include?
Leave a request in the form: phone, e-mail or messenger, your choice. At the demo we show the transcript, AI summary and checklist score on your recordings, then discuss a launch and a plan. Bring a few call recordings — that is enough.
Try speech analytics on your own calls
14 days and 120 call minutes free. Need help with setup? Request a demo.